Student- and parent-borrower contacts
For questions about your education loan account(s), call NELA®'s service provider, Sallie Mae, at 888.272.5543.
If you are in default on your education loan(s), call NELA’s service provider, Sallie Mae, at 800.331.2314.
Financial aid administrator contacts
For information about NELA-guaranteed loans, call our service provider, Sallie Mae, at 888.272.4665.
For information about products, services and programs provided to schools by our affiliate, USA Funds®, call 800.766.0084.
Education lender contacts
Contact your lender-relations representative.
NELA Centers for Student Success
NELA Center for Student Success in Washington
309 23rd Ave. S.
Seattle, Washington 98144
NELA Center for Student Success in Oregon
1500 NE Irving St.
Portland, Oregon 97232
News media inquiries (reporters, editors, broadcasters, authors)
Call 866.329.7673, Ext. 1283.
All other inquiries
Submit all other inquiries to NELA.
NELA’s guarantor ID number is 753.