Contact NELA

Student- and parent-borrower contacts

For questions about your education loan account(s), call NELA^®'s service provider, Sallie Mae, at 888.272.5543.

If you are in default on your education loan(s), call NELA’s service provider, Sallie Mae, at 800.331.2314.

Financial aid administrator contacts

For information about NELA-guaranteed loans, call our service provider, Sallie Mae, at 888.272.4665.

For information about products, services and programs provided to schools by our affiliate, USA Funds^®, call 800.766.0084.

Education lender contacts

Contact your lender-relations representative.

NELA Centers for Student Success

NELA Center for Student Success in Washington
309 23rd Ave. S.
Seattle, Washington 98144
206.461.5366
877.635.2669
washingtoncenter@nela.net

NELA Center for Student Success in Oregon
1500 NE Irving St.
Suite 135
Portland, Oregon 97232
503.488.6000
866.635.2669
Fax: 503.488.6036
oregoncenter@nela.net

News media inquiries (reporters, editors, broadcasters, authors)

Call 866.329.7673, Ext. 1283.

All other inquiries

Submit all other inquiries to NELA.

NELA’s guarantor ID number is 753.