Student- and parent-borrower contacts

For questions about an educational loan you have already received, please call 888.272.5543.

If you are in default on your education loan(s), call NELA’s service provider, Sallie Mae, at 800.331.2314.

If you are a borrower and have not gotten a resolution of your issues through normal channels, contact NELA’s Borrower Advocate at 800.562.3001 or by e-mail to advocate@nela.net.

Financial aid administrator contacts

For NELA information other than specific loan questions, call 800.562.3001.

For questions about loans in process or previously disbursed loans, call 888.272.4665.

Foreign School Contacts

If you are an administrator at a college or university outside the United States and have questions about federal student loans for U.S. students attending your institution, call NELA Services at 800.979.4441 or 206.461.5300 or send e-mail to loaninfo@nela.net.

Education lender contacts

For information or questions about loan-guarantee service, call NELA’s Lender Relations contact Julie Naccarato at 888.758.4228 or by e-mail at julie.naccarato@nela.net.

Policy and Compliance Contacts

For help from NELA’s education loan policy staff in answering your policy and compliance questions send an e-mail to askpolicy@nela.net.

NELA Centers for Student Success

NELA Center for Student Success in Washington
309 23rd Ave. S.
Seattle, Washington 98144
206.461.5366
877.635.2669
washingtoncenter@nela.net

NELA Center for Student Success in Oregon
1500 NE Irving St.
Suite 135
Portland, Oregon 97232
503.488.6000
866.635.2669
Fax: 503.488.6036
oregoncenter@nela.net

News media inquiries (reporters, editors, broadcasters, authors)

Call 866.329.7673, Ext. 1283.

All other inquiries

E-mail us at loaninfo@nela.net.

NELA’s guarantor ID number is 753.